Information
Welcome to the Arctic Spirits FAQ page. Here, we address the most common questions and concerns our customers have. We're dedicated to providing clear, transparent information to ensure you feel confident in choosing us for your premium alcohol and gifting needs. Explore the answers below to learn more about our services, legality, delivery, and commitment to quality.
Frequently asked questions
We understand that you may have questions about ordering alcohol online, our unique offerings, and what sets Arctic Spirits apart. Below, you'll find answers to the questions we hear most often. If you don't see your question answered here, please don't hesitate to contact us.
Is it legal to order alcohol from Arctic Spirits to Finland?
Yes, it is legal to order alcohol from Arctic Spirits to Finland. We operate in full compliance with Finnish regulations and the upcoming 2026 distance-selling reform. You do not need to handle any taxes or paperwork yourself; all taxes and duties are included in the final price.
How does age verification and delivery work?
We take age verification very seriously. During the checkout process, you will be required to confirm your age. Upon delivery, our delivery personnel will also verify your age with a valid photo ID. If you are not home when the delivery arrives, we will contact you to reschedule at a convenient time.
What are the final, total costs?
We believe in transparency. The prices you see on our website are final and include all applicable taxes, including alcohol tax and VAT. Shipping costs are calculated at checkout, and there are no hidden fees. What you see is what you pay.
How long does delivery take, and from where?
Delivery times vary depending on your location in Finland. Generally, you can expect your order to arrive within 1-3 business days. Our products are shipped from our secure warehouse in the EU. Once your order is shipped, you will receive a tracking number to monitor its progress.
Can I trust the quality and authenticity of the products?
Absolutely. At Arctic Spirits, we are committed to providing only genuine, high-quality products. We source our items from trusted partners and select them based on strict quality standards. We are an Estonian company operating a Nordic premium alcohol and gifting brand specifically for Finnish consumers. This ensures that every product we offer meets our high standards.
What happens if something breaks during delivery?
We take extra care in packaging our products to prevent damage during transit. However, in the unlikely event that something arrives damaged, please contact us immediately with photos of the damaged items. We will either send a replacement or issue a full refund, depending on your preference.
How does gifting work?
Gifting with Arctic Spirits is easy and convenient. You can send gifts directly to someone else by entering their address at checkout. You can also include a personalized gift message. We ensure that no pricing information is included in the package. Our packaging is designed to be premium and suitable for gifting.
What about returns or order changes?
Due to the nature of our products, alcohol returns can be complex. If you have an issue with your order, please contact us, and we will assess the situation on a case-by-case basis. If you need to change the delivery address after placing the order, please contact us as soon as possible, and we will do our best to accommodate your request.
Your questions, answered
We hope this FAQ page has provided you with the information you need. At Arctic Spirits, we're committed to providing exceptional service and premium products to our Finnish customers. If you have any further questions, please don't hesitate to reach out.